Savvy Rest 90 Day Latex Exchange Policy
FOR SERENITY, UNITY PILLOWTOP OR TRANQUILITY MATTRESSES...
Most often, we are able to help you select the perfect configuration for your Savvy Rest mattress. Your mattress is a long-term investment in your comfort and health, however, so we want you to be comfortable for years—not minutes.
Policy You have 90 days from the date you receive your Savvy Rest mattress to be sure you’re happy with its firmness or softness. If you decide within that period that you’d prefer a layer softer or firmer than your original choice, we will replace the latex. There is no charge to you for the latex unless you change a layer from Dunlop to Talalay latex, in which case an upgrade fee* applies. You are charged for shipping to receive a new layer and return the old. Shipping costs vary based on size; we will tell you the cost when you order your exchange.
The latex exchange policy is not a return policy. We do not accept returned mattresses or pillows. The latex exchange policy does not apply to custom-sized mattresses or to orders shipped outside the contiguous United States.
*Note: If Talalay is exchanged for Dunlop, no credit is issued despite the difference in price.
How to order a latex exchange
Contact us at 231-933-8465 or firstname.lastname@example.org. Let us know you'd like to order a latex exchange, and provide your name, phone number and address. Indicate the size layer and type of latex you need. And confirm which layer/s you will return.
If you are unsure which new latex to order, ask us for on recommendations to adjust the comfort.
The replacement layer/s will be shipped to you from Savvy Rest. Return Shipping Instructions and a shipping label will be in the new box.
Follow the Return Shipping Instructions to pack the latex and schedule a parcel pickup.